Refund & Cancellation Policy

GreenBox (operated by Shorai Tech Private Limited)

Effective Date: September 4, 2026

This Refund & Cancellation Policy ("Policy") describes GreenBox's approach to reservations, cancellations, and refunds in connection with its in-app ordering service. As in-app ordering is not yet live, this Policy sets out GreenBox's intended approach and will be finalized prior to launch.

1. Reservations

Upon launch, a User may reserve a surplus item listed by a Restaurant Partner and pay for it within the application at the time of reservation. A reservation is confirmed upon successful payment.

2. Cancellation by User

Once payment has been made, a reservation is non-refundable if cancelled by the User. As surplus items are perishable and set aside specifically for the reserving User, GreenBox is unable to offer refunds for User-initiated cancellations.

3. Non-Fulfilment by Restaurant Partner

Where a Restaurant Partner is unable to fulfil a paid reservation — for example, where the estimated surplus proves inaccurate — GreenBox's approach (automatic refund, substitute item, or platform credit, and applicable timeframe) will be confirmed and added to this Policy prior to launch.

4. Non-Collection or Unavailability for Delivery

Where a User does not collect a reserved item during the applicable window, or is unavailable to receive delivery, no refund will be issued. As surplus items are perishable and already prepared, GreenBox is unable to offer refunds in these circumstances.

5. Quality or Safety Concerns

Where an item received is materially not as described, appears spoiled, or raises a food safety concern, the User should contact GreenBox promptly with relevant details (including photographic evidence, where available). Refunds will be issued where GreenBox determines the concern to be valid. GreenBox's review process and response timeframe for such reports will be confirmed and added to this Policy prior to launch.

6. Refund Method

The method (e.g., original payment method or platform credit) and processing timeframe for approved refunds will be confirmed once GreenBox's payment processor arrangements are finalized.

7. Contact

For questions regarding a reservation, cancellation, or refund, contact hello@getgreenbox.in.